Partner Hauler Onboarding

Everything you need to know about working with Sourgum.

Intro & Contact Information

Welcome to the Sourgum Partner Network! This guide covers everything you need to know about working with Sourgum.

At Sourgum, we believe in fostering a strong, mutually beneficial, and trustworthy partnership with our partners. Sourgum coordinates orders for a wide range of businesses and individuals, offering services from recurring trash collection to roll-off dumpster rentals. Our mission is to provide customers with a seamless, modern experience, world-class customer support, and top-tier hauling services made possible by partners like you.

When our customers need services in your area, we keep things simple by reaching out before each job to see if you have availability. You can accept or decline each job as you please. With Sourgum coordinating everything, we ensure a hassle-free experience not only for our customers but for you as well.

Sourgum Contacts

Vendor Relations

Email: vendors@sourgum.com

For pricing changes, service area changes, site issues, Sourgum Partner Portal support, and anything partnership related.

Dispatch

Email: dispatch@sourgum.com

For updates to orders or service. All new work order requests will come from this email.

Billing

Email: billing@sourgum.com

For billing inquiries. (Invoices are submitted through the Sourgum Partner Portal, not email).

Other Contacts

Mike Behar

mike@sourgum.com | (201) 388-5034

Andrew Yarbrough

andrew.yarbrough@sourgum.com | (908) 307-9639

Key Information

  • Sourgum has an easy to use online portal called the Sourgum Partner Portal, we require all Partner Vendors to use it for:

    • Submitting invoices and supporting documentation.

    • Ensuring pricing accuracy.

    • Uploading required documents.

    • Keeping your information up to date.

  • Never perform a new delivery, switch, or service without a Sourgum Purchase Order number (PO) and Service Order.

  • All communication with customers must go through Sourgum. Direct customer contact is against the Master Service Agreement and can result in non-payment.

  • Roll-off Specific

    • Never perform a pickup without a Service Order request from Sourgum.

    • Submit invoices with dump tickets within 14 days of the order pickup date. Delays can lead to non-payment.

  • Recurring Service Specific

    • Submit recurring service invoices properly within 30 days of the end of the service period. Delays can lead to non-payment.

How We Work

Before We Can Send Orders There’s a Few Things We Need

  • A copy of your Certificate of Insurance (COI).

  • A copy of your W-9.

  • Your Sourgum Partner Portal account setup.

  • Agreed pricing entered in the Partner Portal.

  • Hauler Onboarding Packet (this packet) signed and returned.

The Rolloff Service Order Process

  • Orders are sent via dispatch@sourgum.com, you’ll receive a confirmation email (see Appendix A) and they will appear in your Partner Portal.

  • Confirm orders by clicking the confirmation button in the email.

  • By confirming, you agree to the rates listed, inclusive of all taxes, fees, and surcharges. These rates are locked in for the order.

  • For issues with rates, contact vendors@sourgum.com immediately for corrections.

  • Every order will have a new unique PO. Each new switch request (dump & returns, swaps) will have its own PO, An invoice and dump slip must be submitted separately for each order. See Billing Process.

PO Example

  • A new delivery order (PO #1234) is sent for a June 1st for delivery. You successfully deliver the dumpster.

  • A switch request (PO #1333) is sent with a pickup date of June 15th for pickup of the full dumpster and delivery of an empty one.

  • The dump ticket for PO #1234 should have a date of June 15th, the same date as the pickup date of the order it is being attached to.

The Recurring Service Order Process (Front/Rear Load)

To get started and begin receiving recurring service opportunities and awards, here’s what we need from you.

  • Quote Confirmation. All quotes must be confirmed in writing, either through our Request for Pricing (RFP) portal or via email. Your rates must include your full all-in rate, with all fees that will appear on your invoice.

  • Site Award & Confirmation. Upon awarding you a new site, we will contact you to:

    • Confirm service details

    • Review site requirements

    • Coordinate delivery and service start dates

  • Service Order Awards. With all details confirmed you’ll receive a Recurring Service Order to be signed, that will be issued with:

    • All-in pricing

    • Site-specific service details

    • Delivery date, term, and service start date

  • Service Start. The first month of service is always pivotal, we’ll work closely with you to ensure everything is set up for long-term success.

  • Ongoing Service.

    • Overages or Contamination Charges. Photos must be submitted within 7 days of the incident to be eligible for payment.

    • Missed or Delayed Service.

      • You must notify cam@sourgum.com on or before the scheduled pickup day.

      • We allow a 24-business-hour recovery window for missed or delayed pickups.

Other Important Information for Sourgum Orders

  • Do not subcontract orders: You must not assign any orders Sourgum provides to another vendor without explicit approval. Doing so will breach the Master Service Agreement.

  • Immediate contact during issues: If any problems arise during delivery or pickup, you or your driver must contact Sourgum while still on-site at (732) 366-9355.

  • Notify Sourgum of additional charges: For any extra fees (e.g., trip charges, dry run fees, overloaded containers), notify us immediately by phone and send supporting photos via email.

  • Delivery instructions: Instructions will be provided in the confirmation email. Never place the dumpster in a different placement location without first contacting Sourgum for approval.

  • Morning deliveries or pickups: If you plan to deliver or pick up an order as one of the first stops in the morning, notify us the evening before to ensure a smooth service and avoid any delays for your drivers.

  • Material discrepancies: If the material inside a dumpster differs from the pickup request, contact Sourgum immediately and text pictures to (732) 366-9355. Never leave the site without first contacting Sourgum.

Billing Process

At Sourgum, we pride ourselves on fast payments to our Partnered Vendors. To ensure timely and accurate payments, please adhere to the following standards:

Key Points

  • Payments are processed via ACH or check with net 30 terms, but valid submissions are often paid in less than 30 days.

  • Roll-off Specific

    • Roll-off dump tickets must match the pickup date, weight, origin, and material of the order it’s for.

    • All invoices must be submitted with a matching dump ticket via the Sourgum Partner Portal. You can only make one submission per order, to ensure all fees are included. See the “How to Submit an Invoice” section.

    • For weight based dumpsters Sourgum will only pay a prorated rate for additional tonnage, we will not accept charges rounded up to a whole number.

    • For roll-off orders submit all invoices and dump tickets through the Sourgum Partner Portal within 14 days of the pickup date of the order. Late submissions may result in payment delays. Invoices or dump tickets received 30 days after the order pickup date will not be paid.

Reasons for Withheld and/or Delayed Payments

To ensure timely and accurate payments, please avoid the following scenarios, which may result in payment delays or withholding, even after submitting a valid dump ticket and invoice, until the issue is resolved:

  • Property damage claim.

  • Unauthorized changes to the order.

  • Failure to provide any proof for contamination, overfill, blocked dumpster, etc charges.

  • Missing dump ticket for weight-based pricing orders.

  • Charges that differ from the agreed-upon rate.

  • Removing a dumpster without a valid Service Order from Sourgum.

Sourgum Partner Portal

The Sourgum Partner Portal is our easy-to-use online portal that allows vendors to view and accept orders, track switches, set pricing and service area, and submit all invoices and dump tickets.

View Sourgum Partner Portal Demos Here

Key Points

  • Keep your business information up to date using the Partner Settings section.

  • When submitting an invoice, you can add line items for additional charges like extra days or overages. They must be supported with documentation.

  • You can view and manage current and past orders through the portal.

  • Roll-off Specific

    • All roll-off invoices and dump tickets must be submitted through the Sourgum Partner Portal.

    • The Partner Portal automatically generates roll-off invoices for your convenience. If you need to associate your own invoice number with an order, you can enter it during submission. This number will appear on payout remittance reports from Sourgum.

    • Roll-off pricing zones and rates are set and updated via the portal

Roll-off: How to Submit an Invoice Through the Sourgum Partner Portal

For a visual step-by-step guide, please refer to our Demo Video.

  • Find the correct order from the Order List by checking the address, dumpster size, material, and service dates. Ensure the pickup date on the order matches the dump ticket.

  • On the correct order click “Submit Invoice”.

  • Upload a picture of the dump ticket (required for all weight-based dumpsters).

  • If additional photos are necessary (e.g., for contamination), upload them as well.

  • Enter the dump weight and the dump ticket number from the ticket.

  • Review and verify the Line Item rates:

    • “Haul” is the charge for delivering and picking up the container.

    • “Dump” is the per-ton price for disposing of the material.

  • (Optional) If you’d like to associate your own invoice number with the order, enter it in the "Your Invoice Number" section.

  • Click Save, and you're done!

Need to Add a Charge to the Invoice?

  • Select Add Line Item

  • Enter the charge name, quantity, and amount. The Total will be calculated automatically.

  • Click Save.

Sourgum will review the charge and either approve it or request additional information. Be sure to provide a photo documenting the reason for the additional charge to ensure proper payment.

Is Something on the Invoice Incorrect?

  • Select Dispute Line Item

  • Check the line item that needs to be changed.

  • Enter the new price.

  • Add any notes explaining the change.

  • Click Submit Dispute.

Sourgum will review and either approve the change or request further information.

Roll-off: Updating Your Sourgum Pricing

You can easily maintain and update your pricing and service area information through the Partner Portal.

Pricing changes will only apply to new orders that have not yet been accepted. Confirmed or delivered orders will remain at the original rate.

Your initial pricing will be set up with the help of your Sourgum Vendor Relations Manager. To make updates, follow these steps:

  • In the Sourgum Partner Portal, navigate to Pricing.

  • Select the zone you wish to update, or click New Pricing Zone and follow the prompts.

  • Scroll down to the Partner Pricing section and locate Sourgum Pricing.

  • To add new material pricing, click Add New Material, or to update existing pricing, click the pencil icon next to the material.

  • If a material is missing, add it through the Company Settings.

  • Adjust the rates as needed and click Save.

Sourgum will review the pricing change and either approve it or request further details. Until the new pricing is approved, no new orders will be sent.

Special Circumstances

Property Damage

If any damage occurs to a Sourgum customer’s property or neighboring properties (including but not limited to: concrete, asphalt, lawns, mailboxes, landscaping, structures, wires, vehicles, etc.), notify Sourgum immediately. As the vendor, you are responsible for all damages and associated costs.

If Damage Occurs:

  • Call Sourgum immediately at (732) 366-9355.

  • Ensure the driver does not argue or make any guarantees to the customer. Sourgum will handle the resolution to minimize costs.

  • Document the damage by taking photos from all angles and send them to vendors@sourgum.com.

  • Payment will be withheld until the issue is resolved and the customer is satisfied.

Pre-existing Damage:

  • Assess the situation and contact Sourgum at (732) 366-9355 for next steps before moving forward. You should always take photos of pre-existing damage.

Roll-off: Trip Charge / Dry Run Fee

A trip charge may be applied when a pickup or delivery fails, due to circumstances such as: blocked driveway or entrance, overfilled dumpster, Driver instructed by someone onsite to leave without servicing the container, etc.

To ensure trip charge payment:

  • Call Sourgum while the driver is still onsite. Do not leave without contacting Sourgum.

  • Take photos of the issue that prevented the service (e.g., blocked access, overfill).

  • Sourgum will attempt to rectify the situation. If unsuccessful, a trip charge may be applied at the agreed-upon rate reflected in your Sourgum partner portal.

Appendix A: Work Order

Work Order Request: Our work order requests are broken down so you can easily identify all the important information at first glance. The Sourgum purchase order number, service address, material, dumpster size, delivery date, placement instructions, agreed-upon rates, & everything you need to know will be displayed. All work order requests will also be visible in the Sourgum Partner Portal.

The Partnered Vendor will receive a work order to the listed primary or dispatch emails in a similar format:

Sourgum Waste dumpster rental confirmation details:

Order Number:

Delivery Address:

Delivery Date:

Delivery Instructions:

Size:

Material:

Haul Rate:

Dump Rate:

Subtotal:

Please confirm by clicking the blue confirm button at the bottom of this email. If this step is missed, our customer service team will be reaching out to you to confirm the dumpster is on schedule for delivery, swap out, or final removal. If you have any questions or concerns about an order please call Sourgum Waste dispatch for clarification at (732)-366-9355. We are available Sunday-Saturday 7am-7pm.

Version: 1. Last Updated: 07/30/2025